Order Processing

• Orders placed before 10.00AM on working days will be processed and shipped the same day.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing may be delayed if, under certain circumstances, the item is out of stock, as we will need to tailor a new one.

Delivery

Local Delivery (Malaysia)

• Courier: GD Express
• Delivery Time
  Peninsular Malaysia: 1 – 3 working days after shipment.
  Sabah & Sarawak: 3 – 5 working days after shipment.

International Delivery:

• Courier: DHL Express
• Delivery Time: 5 – 10 working days after shipment.

Important Notes:

• Shipping rates will be calculated at checkout based on your location and the weight of your order.
• Tracking numbers will be emailed within 48 hours after the order as been shipped.
• We are not responsible for any delays, loss, or damage caused by the courier. However, under certain circumstances, we may ship out a replacement order for you.
• Customer are responsible for paying any import duties, taxes, or other charges imposed by customs in their country.

Customer Support

If you experience issues with your order, please contact us:

• WhatsApp: +6012 533 1935
• Call: +603 2694 4849 / +603 2694 4840
• Email: online@omarali.com.my