Here are some common questions and answers to help you.
Frequently Asked Questions
Products & Services
What payment methods do you accept?
We accept major credit cards, debit cards, and online banking. For boutique purchases, cash and card payments are accepted.
What sizes do you offer?
We offer a wide range of sizes for all products. Please refer to our Size Guide for detailed measurements and assistance.
Do you offer gift wrapping services?
Yes, gift wrapping is available for an additional fee. Please select the option during checkout. Gift wrapping includes a gift box, ribbon, and custom card.
Order Management
I've placed my order. Can I change the address, size, or color?
Yes, you can change the address, size, or color of your order as long as it is still processing and has not been shipped.
Please contact us immediately via WhatsApp at +60 12 553 1935 to make the changes.
Can I make changes to my order after it is placed?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team immediately for assistance.
How do I know if my order is confirmed?
You will receive an order confirmation email with details of your purchase once the payment is successfully processed.
Where can I pick up my order?
By default, all orders are available for pickup at our HQ. If you prefer a more convenient pickup location at one of our boutiques, please contact us via WhatsApp at +60 12 553 1935 to confirm availability.
How will I know when my order is ready for pickup?
You will receive a confirmation message from our HQ once your order is ready for pickup. Please wait for this message before visiting the pickup location.
Shipping
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. Use this number on our Order Tracking page.
What are your shipping charges?
Shipping charges vary based on your location and the weight of the items. The exact amount will be calculated at checkout.
Do you offer international shipping?
Yes, we ship internationally. Delivery times and customs duties may vary based on the destination.
What happens if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us at support@omarali.com.my within 48 hours of receiving the package.
We will arrange for a replacement.
Exchanges & Returns
The item doesn’t fit me. Can I exchange it for a different size?
Yes, you can exchange your item for a different size. Please ensure that the item is unused, unwashed, and in its original packaging. Contact us via WhatsApp at +6012 553 1935 or email online@omarali.com.my within 3 days of receiving the item to initiate the exchange process.
Can I exchange my item in-store if the size doesn’t fit?
Yes, you can exchange your item in-store if the size doesn’t fit. However, please inform us via WhatsApp at +6012 553 1935 so that we can notify our team at the shop and check availability before your visit.
Can I exchange or return items purchased on sale?
Unfortunately, sales items are non-returnable and non-refundable as per our policy.
